Kaila Maddalo-Mraz

I’m the Office Manager at Great Heights, Calm Minds Psychology, which means I wear quite a few hats around here! I’m often one of the first people you’ll connect with when you reach out to the clinic, and I help with everything from booking, billing, and insurance to keeping things running behind the scenes. I also look after our marketing, including our social media, Google, and website.

Before finding my way into the mental health field, I spent 12 years working in marketing strategy, team leadership, and operations. My own interest in psychology and mental wellness eventually became something I wanted to pursue more deeply, so I returned to university and am currently completing my BA in Psychology, with the goal of continuing on to a master’s degree in counselling psychology.

I care deeply about creating spaces where people feel welcomed, respected, and able to be themselves. I try to approach the people I meet with empathy, dignity, curiosity, and an openness to perspectives and experiences different from my own. I believe diversity makes our communities stronger, and that empathy and curiosity are essential to understanding one another.

Outside of work and school, I enjoy yoga, boxing, camping, dancing, and live music. I’m passionate about staying connected to nature, creativity, movement, and community. At home, I spend as much time as I can with my partner and our two fur children, Georgie and Bao.